The customer is obliged to inform the system operator about the request to increase the power to be connected to the distribution network, and the system operator is obliged to control and limit the power connected to this facility in accordance with Article 11, Clause 31 of the Rules. The customer is obliged to apply to the system operator "on increase of the power connected by the customer" (the standard form of the application is approved by the Commission). The mentioned application form is also used when there is a request by the customer to switch to a higher voltage level (change).

Discussion of the application “On increasing the electricity connecting capacity” by the customer and satisfying shall be carried out with that rule and terms as determined by articles 17 and 18 of the rules if other cterm of service by this article is not defined.

Customer is obliged to pay 50 % of the fee for increasing the electricity connecting capacity represented into the request form before submission of application “On increasing the electricity connecting capacity”. Payment of the rest amount by the customer should be done within 5 working days from the day when the works are completed, if the parties did not agree on other terms for payment of the cost in written form (in material or electronic form).

System Operator is obliged to state the compliance of the request and request indicated in it within 10 working days from request receipt and notify applicant immediately on response, as by SMS, also through electronic way as given into the request or in case of establishing the material error, refusal should be confirmed. In opposite case, request (application) will be considered as received. In case if the error is stated into the request, System Operator has to return to the customer paid amount within 10 days term on the account indicated into the request.

If the customer of 0,4 kv (380/220 v) and 6/10 kv voltage increases electricity factual connecting capacity by more than connecting capacity foreseen by the technical specification in such way that change of connecting technical specification is needed or/and requires move(change) to the high voltage stage, in such case issuance of the new technical specification should be done by System Operator and also organization of electricity supply system of this customer (provision with the entire technological cycle) in line with the new technical specification requirements, herewith, customer shall pay the cost for increase of electricity connecting capacity that is calculated in the following way:

a) If the increased (requested) capacity or/and requested voltage stage goes to the other offered package of new object connection to the distribution network, customer shall pay the cost for relevant package of new object connection to the distribution network, minus the cost determined by that offered package for new object connection that is in compliance with the connection capacity defined by technical specification of existed connection of the customer;
b) If the requested capacity does not exceed the scope of that offered package of new object connection to the distribution network with what connecting capacity determined by existed connection technical specification of the customer is in compliance:

b.a) For supply of requested capacity it is necessary to reconstruct of electric network and metering knot connecting to this customer by System Operator or/and purchase of the other facilities, construction and installing. Customer shall pay the cost that is calculated per each kW, cost of corresponding connecting offered package of new object connection to the distribution network divided to the maximum capacity of this package and multiply to additionally requested kW by the customer.

b.b) If the capacity supply requested by the customer does not need reconstruction of electric network and metering knot connecting to the customer, or/and purchase of the other facilities, construction and installing, than payment of the cost by the customer is not done.
In cases foreseen by the subparagraphs “a” and “b” of Paragraph 5 of this article, System Operator is obliged to satisfy customer’s demand on capacity requested by the application within the term determined by package offered by Rules N2 and annex.

If customer requested such capacity on what the fee for capacity increase is not spread, in such case, process should be carried out with the same rule and terms as defined in case foreseen by the paragraph 18 and 17 of these rules. Despite by whom the works foreseen by this article is performed, for organizing the metering knot and cutting works, payment should be done in accordance with the offered packages “cost of organization of metering knot” defined by the rules and Annex No 3.

If there is a request on electricity connecting capacity increase on 6/10 kv voltage stage by connecting capacity less than 501 kW capacity or at 35/110 kv voltage by the connecting capacity less than 5001 kW, such request can be met only deriving from the technical necessity of the customer (person who wants capacity increase), if organizing of metering knot at lower voltage is impossible. The mentioned paragraph is not spread on connecting capacity increase on that same voltage stage of 6/10 kv and 35/110 kv voltage customers.